Guide
Fixing a Snapchat export: online vs. the desktop app
SnapMemories can fix your Snapchat export two ways — right in your browser, or with a Mac/Windows app. Both restore the same correct dates, GPS and overlays; here's how to pick.
Use it online if…
- You want zero install — just open it and go.
- Your library is small to medium and you're on a decent connection.
- You're on a device where you can't install apps.
The browser version processes your export and streams a ready-to-import zip back. Files are encrypted in transit and kept only as long as the job needs.
Use the desktop app if…
- You'd rather your photos and videos never leave your device — it works fully offline.
- Your library is very large — local processing avoids uploading and re-downloading gigabytes.
- You want overlays burned onto videos, not just photos — that runs in the desktop app.
Either way, the result is the same
Both paths read your export's metadata and write the real capture dates, GPS and overlays back into your files. See how it works, then pick whichever fits. Your first 100 memories are free on both.
Frequently asked questions
- Do the online and desktop versions produce the same result?
- Yes — both use the same processing core and write the same correct dates, GPS and overlays. The difference is where the work happens: in the cloud, or on your own machine.
- Is the online version safe to upload to?
- Uploads are encrypted in transit and files are kept only as long as needed to process your job. If you'd rather nothing leave your device at all, use the desktop app, which works fully offline.
- Which is better for a huge library?
- The desktop app — it processes locally without uploading or downloading gigabytes, so it's faster and more reliable for very large exports. It's also the version that burns overlays onto videos.